Frequently Asked Questions

Have a question?

We’ve compiled a list of answers to our most commonly asked questions. If you can’t find what you’re looking for, you can always contact us – we’d love to hear from you!


How hard is it to change over to Villa from my existing accountant?

Not hard at all! You don’t have to contact them at all if you would prefer not to. We handle the full changeover for you.

Do you charge me if I ring to ask questions?

Never. We love hearing from our clients! If your enquiry requires extra work we will always provide you with a quote before the commencement of the work.

Can you do the difficult stuff?

Absolutely. We thrive on it. We regularly provide clients with specialist advice and strategic recommendations. If there is anything we are not sure on, we will consult with our network of experts to ensure you are always getting what is best for your business.

Do you belong to a professional association?

Villa Chartered Accountants Limited is a member of CAANZ (Chartered Accountants Australia and New Zealand).

Why choose Villa?

Our promise is better service and better advice. We care about our clients and their business journey. We help our clients achieve their goals. We enable our clients to grow their business. We do more than just record keeping, we provide proactive advice and help you thrive in your business. We personalise our services to your needs and we deliver value.

Do I need to buy expensive software?

No, we work with your existing software or help you with the setup of a new software if you need new software. The software providers we collaborate with provide value and are inexpensive.

I would like to use Villa for services my current accountant doesn't offer. Do I have to move the preparation of my financials and taxes to you as well?

Absolutely not, you can keep your current accountant and come to us for business advice.

What our clients say